Grapevine Lin

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FAQS

1. What materials are used in the scarves?

Maneesha Ruia scarves are crafted from premium materials like cashmere, silk, wool, linen, modal, and select blends

2. What materials are used in the curated jewelry collection?

Our curated jewelry collection is crafted using high-quality materials, including horn, shell, resin, wood, and pearls.

3. How are the products made?

Our collection’s essence lies in handcrafted pieces, carefully produced by skilled artisans. Each item is created with local embellishments and contemporary designs. We are committed to working in harmony with nature, offering eco-friendly and cruelty-free products

4. What is the return policy?

We do not offer returns on products delivered in good condition and as ordered. However, you can opt for an exchange—please refer to our Exchanges section under Return, Exchange & Refund for more details. If you receive the wrong product or there is a genuine quality or manufacturing defect (with photographic proof approved by Team Maneesha Ruia), we offer a full refund, exchange for another product (with any price difference adjusted), or a replacement if the item is available or can be made within a reasonable timeframe.

For more details, read our Return, Exchange & Refund policy.

5. What products does Maneesha Ruia sell?

At Maneesha Ruia, we offer a range of accessories, scarves, wraps, cardigans, ponchos, jackets, and a curated jewelry collection with earrings, bracelets, and necklaces on our website and partner boutiques.

6. What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and PayPal. We also offer flexible Buy Now, Pay Later options through Shop Pay and Afterpay. For more details, visit our Shipping and Payments page.

7. How do I care for my Maneesha Ruia scarves?

Each Maneesha Ruia creation is handcrafted, resulting in slight variations in color and dimensions, which make your piece truly unique.

Dry clean only.
Avoid steam ironing, and do not iron over embellishments.
Fold and store in a cool, dry place, away from sunlight, preferably in the gift bag provided.

8. How can I contact customer service?

You can reach our customer service team Monday to Friday, by:
Email: hello@maneesharuia.com
Text: +14157287500

9. How do I track my order?

Once we ship your order, we’ll send you a tracking number via email. You can use this number to track your order on the DHL website and check its status.

For more details, visit our Shipping and Payments page.

10. Is the brand environmentally conscious?

Yes, we at Maneesha Ruia are deeply committed to minimizing our environmental impact. Being environmentally conscious means actively taking steps to reduce our carbon footprint and responsibly manage resources. All our products are made with ethically sourced materials, and we go the extra mile to ensure they are procured in a cruelty-free manner. We continuously monitor our practices to preserve the environment and uphold ethical standards in everything we do.