Ruia and Ruia International LLP (RRILLP) endeavors to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
That said, it is important to keep in mind that each piece is hand dyed and handcrafted, which may result in a slight variation in color and/or application of lace/embellishments and/or dimensions. This adds to the uniqueness of a Maneesha Ruia piece and should not be viewed upon as a flaw. Furthermore, different viewing devices may have an impact on the color projected.
As a policy, we do not offer returns or exchanges on products which are delivered in good condition and as per the order placed. However, if the product is wrongfully delivered (a wrong SKU was delivered and not as per the order placed) or has a genuine quality/manufacturing defect then we are open to extending full refund, exchange for another product (accounting for any price variation from the original product ordered, if any) or re-fulfilling (if item is available) your order.
To return or exchange a wrongfully delivered product or a defective/damaged in transit product or report a missing product, please follow the below steps:
Given the nature of our products, we reserve the sole discretion to provide a resolution, if deemed necessary, to any request for return, exchange or refund. Each request is handled on a case to case basis. Rest assured, any genuine request will be honored.
No refunds would be given nor returns/exchanges accepted if the customer has provided a wrong or incomplete shipping address resulting in 3 failed delivery attempts by our shipping partner.
No refunds would be given nor returns/exchanges accepted if the package is refused by the customer.
No refunds would be given nor returns/exchanges accepted if the customer refuses to pay the Import Duty/Taxes, as may be applicable, as mandated by the respective country where the customer has asked for delivery and doesn’t accept/collect his/her order from our shipping partner.
Any refund/return/exchange that is accepted by us, the applicable product/products will need to be returned in its the original packaging (along with price tags, invoices, labels, etc.). The refund, where applicable, will be made back to the same account or credit card from where the payment was originally made.